Dear customer, we may contact you via email, telephone, text, or other delivery method regarding the status or delivery of any products or services that you may have purchased through this Website.


We deliver items within Uganda at a flat fee of UGX 5000 only for standard shipping.
Please allow 3 to 5 business days for orders to be processed. Shipping times may increase during holidays and other peak seasons.


Tracking and courier information is sent to your mailbox immediately after checkout to help you follow up on your order statuses. You can easily truck your orders withing your grand touché account.

Return Policy

ALL SALES ARE FINAL!    Items bought at are not eligible for return or exchange.


Grand Touché is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.